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Terms and Conditions

Please read these Terms and Conditions carefully. They outline your rights and obligations when using our website. These Terms and Conditions do not affect your statutory rights as a consumer.

Purchasing

  1. By submitting your order, you agree to purchase the goods and allow us to use your personal details for the purpose of fulfilling your order. This includes sharing your details with couriers or subcontractors as needed.
  2. Your details will not be used for other purposes without your consent, and you may request removal of your information by contacting us directly.
  3. We are not obligated to supply goods until we confirm acceptance of your order. Ownership of the goods is transferred upon full payment.
  4. All prices and offers are subject to change without notice. Errors and omissions are excepted. Delivery estimates for out-of-stock items are not guaranteed.
  5. Free Shipping: Orders over $5,000 are eligible for free shipping. Orders over $10,000 qualify for free tax coverage in your country (handled by our company).
  6. If you experience difficulty registering or purchasing, please contact our team for assistance.

Payment Methods

MegatronToys accepts the following payment methods:

  1. Bank Wire Transfer (T/T)
  2. Western Union (WU)
  3. MoneyGram, Wise Transfer, Xoom
  4. PayPal, Pyypl, Remitly, TransferGo, Sendwave, Revolut, Ria Money Transfer

Banks Accepted:

  1. Bank Central Asia (BCA)
  2. Bank Negara Indonesia (BNI)
  3. Bank Rakyat Indonesia (BRI)
  4. Bank CIMB Niaga
  5. Bank Mandiri

Important Notes:

  1. Please complete the Payment Confirmation Form after successful payment.
  2. Orders will not be processed without a payment confirmation slip.
  3. Order processing begins on the same day of confirmed payment.
  4. We accept IDR, USD ($), EUR (€), GBP (£) as payment currencies.
  5. Estimated Delivery: PayPal: 22–25 days, Bank Transfer/Western Union: ~7 days
  6. If no payment confirmation is received within 3 days, your order will be automatically canceled.

Contact for payment/order inquiries: [email protected]

100% Money-Back Guarantee

  1. Full refund if the purchase order is not accepted.
  2. Guaranteed super-fast delivery to your destination after full address is provided.
  3. Shipping via reputable couriers such as DHL, FedEx, or UPS.
  4. If your order arrives damaged, contact us immediately for a refund or replacement at no additional cost to you.

Purchase Policy

Purchases made via Bank Transfer or Western Union must follow the respective procedures. Please contact us if you prefer to place an order using Bank Debit via our secure online store.

Delivery Express

We aim to deliver within 6–9 working days. Dispatch occurs only after full payment is received.

Complaints and Customer Service

We are committed to exceeding customer expectations. If you wish to submit a complaint, please email us at [email protected]. We respond to all inquiries within 24 hours.

If you have suggestions or questions, please contact our customer service team at [email protected]. If you’ve made a purchase but are dissatisfied, don’t hesitate to reach out so we can improve our service to meet your expectations.