Delivery Information

We are proud to offer worldwide shipping. Our goal is to deliver your order as quickly and securely as possible.

Returns Policy

If you are not satisfied with your purchase, you may return it within 15 days of receipt, provided that the item is in unused, resellable condition including original packaging and manufacturer labels. We will issue a full refund, excluding any postage costs.

Please note that:

• Returned items are your responsibility until they reach us.
• Returns received after the 15-day window or without appropriate labels and packaging may be subject to a restocking fee.
• If the return is due to an error on our part, we will cover the cost of return shipping (up to first-class recorded mail). Kindly indicate your request for postage reimbursement on the returns form.

Shipping Orders

All orders are shipped directly to your provided address. We ensure every order is packaged securely and insured for transit. You may also purchase products directly from our warehouse, and we will ship them to your specified address or preferred delivery destination.

Shipping Carrier

We primarily ship using KingCycleSport Delivery. To avoid delivery issues, please provide a valid street address. If your home address is not suitable, consider using the address of a trusted friend or family member.

Return and Warranty Policy

Customer-Centered Returns

Our return policy is designed with customer satisfaction in mind. Due to our proactive service and accurate product descriptions, we experience a very low rate of returns. However, if you need to return a product because it is not what you ordered, please contact us. We will also refund the shipping charges in such cases. We are always here to help and prioritize your satisfaction.

Warranty Information

All products sold are covered by the manufacturer’s warranty. Please refer to the warranty documentation provided with your purchase for specific terms and conditions. Warranty coverage varies by product and manufacturer.

Important notes regarding warranties:

• Keep all product documentation and packaging to assist with any warranty claims.
• Warranty claims may be handled directly with the manufacturer or through our customer service.
• Shipping and service fees are not covered under manufacturer warranties.

If you have any questions regarding a warranty or return, please don’t hesitate to contact us.